Returns And Refunds

 

All our Products have a 30-day  trial which starts upon receiving the  product . If you do not fall in love with our products, you may return them for a full refund. Just contact us and we’ll organise your full refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

  • To be eligible for a refund, your item must be in the same condition that you received it.
  • Please note that items that are returned dirty, broken, damaged or stained will not be eligible for the refund.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • You may want to consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

All returned products will not be sent out again. Every one of our customers will receive a brand new pillow.

If you need to make any amendments or cancellations, please contact us within 24 hours of placing the order.

Refunds 
To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at [email protected]. Upon the receipt of the item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

This policy does not cover orders with the wrong shipping address.

Lost or Stolen Packages
Zeontic™  is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Zeontic™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at s[email protected]

Shipping

To return your product, you should mail your product to:

Attn: Zeontic Ltd

24-26 Arcadia Avenue, Launchese,

London, N3 2JU,
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.