Make a complaint

We aim to give everyone who uses our services the best possible help. For us to achieve this, we need to know if things have gone wrong. Complaints will help us identify problems and put them right, so we welcome your views.

Most complaints can be dealt with informally by talking to a local manager, or to the service manager if your complaint is about the Victims’ Information Service. They will listen to your views, make a record of what happened and make appropriate changes where possible.